Frequently Asked Questions

Everything you need to know about shopping with WUKA.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What is your return policy?

We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to be eligible for a full refund.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary depending on the destination and are calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

How do I make changes to an order I've already placed?

Please contact our customer support team within 2 hours of placing your order. Once an order has entered the processing stage, we are unable to make modifications.

Are your products covered by a warranty?

Yes, all our products come with a standard 12-month manufacturer warranty against defects in materials or workmanship under normal use.